Frequently Asked Questions

---

 A journal planner serves as a valuable space for organizing thoughts and tasks, allowing for a "brain dump" to clear the mind and focus on priorities. It's also a repository for new ideas, insights, and inspirations that drive personal and professional growth. Tracking progress towards goals becomes effortless with this essential tool.

 A planner is your proactive sidekick, helping you conquer your goals and stay ahead of the game, while a journal is your secret sanctuary, where you pour out your thoughts, dreams, and adventures. One keeps you organized and unstoppable, while the other is your raw, unfiltered space for personal growth and reflection.

 We strive to process and ship orders as quickly as possible. Typically, orders are processed and shipped within 7-14 business days, and shipping times vary depending on your location and the shipping method chosen during checkout. You can track your order's progress using the provided tracking information.  

We understand that plans may change. If you need to modify or cancel your order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders already in the shipping process may not be cancellable or modifiable.

Once an item has been packaged and shipped, our policy strictly prohibits any refunds or exchanges. We want to ensure that you receive your order as efficiently as possible, and once it's in transit, we are unable to accommodate returns or exchanges. We encourage customers to review their orders carefully before completing the purchase to guarantee that it meets their needs. If you have any concerns about the product or its condition, please contact our customer support team prior to shipping, and we will be happy to assist you. Thank you for your understanding and for choosing our products.

We apologize for any inconvenience. Please contact our customer support team immediately with details and photos of the damage or missing items. We will work to resolve the issue promptly and ensure you receive your complete and undamaged order. 

 100%! What happens in our workshops stays in our workshops, just like seeing a therapist